Frequently Asked Questions - All FAQs

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To view your booking history, log into the site using the login details you setup up when registering for an event for the first time (these are also sent to you by email after registration).

After logging into the site, your booking history will display. 

Log into the site. Your booking history will be displayed.

Click on the event you would like to edit your booking for. Edit your booking and click 'Save' 

Your booking will be updated.

Log into the site, your booking history will display, click the 'Cancel' button

(Note: Each event will have a cancellation deadline, after this date you will not be able to cancel your booking event from your booking history you will need to contact the course/event provider.

Cancellations are subject to the Terms and Conditions

(Note: the system sends the programme by email when you book onto an event).

You can also view it by viewing the event details on the site by clicking the 'Details' button, from here you can view the full details of the event. 

To use a discount coupon, enter the coupon code in the payment section when registering for an event (IMPORTANT: ensure the correct Coupon code is entered - otherwise the system will return an error). The system will automatically apply the coupon discount to the event. 

Note: All coupons have expiry dates associated with them, once the expiry date has been reached, the coupon can no longer be used. Some coupons can only be used a set number of times, or by identified registered users. 

The system automatically sends an invoice for the event by email when you register for an event.

Should you need to a download a copy of the invoice (for example the email might have been deleted by mistake) you can download it from your booking history. 

Log into to the site to access your booking history. 

Please forward the email containing the invoice to your Business/ Finance Manager. 

Send payment via our bank account .

BACS Payment Details are included on the invoice automatically sent by the system when a booking is made. 

IMPORTANT

Remember to include the Invoice Number: for example INVOICETSP00012

We do not currently accept online payments.

Please pay via BACS, details are included on the invoice the systems sends.

Please check your SPAM / JUNK / CLUTTER  folder in your email. 

You may wish to check the email address you used to book an event (if this is incorrect or spelt incorrectly you will not receive a booking confirmation email). 

You can update your email address by logging into the site, viewing your booking history an updating it. 

You can recover your Username or Password by clicking the relevant links in the 'Login' form on the site. 

Log into the site from the 'Login' form using the login details you setup up when registering for an event for the first time.

Note: You will only have a login account if you have registered for an event on the site. 

No - you do not need to enter your full contact details every time you book on an event.

After you have registered for an event for the first time, the system will automatically create a user account for you.

The details will be sent to the email address you used when you registered, provided you use this account each time you book onto an event you will not need yo enter your contact details, the system will remember them and will automatically fill these details in your for you. 

Yes - it is possible to make a booking on behalf of others. You will need to select the 'Register Group' button for the event you wish to book places on. (Note: Some events may offer a group delegate rate) 

The system will prompt you to enter the number of group members. 

Enter the information for each group member (you will need to enter the full contact details of the first delegate) booking. For all subsequent group members you will only ned to enter their name, organisation and email address. 

To use a discount coupon, enter the coupon code in the payment section when registering for an event (IMPORTANT: ensure the correct Coupon code is entered - otherwise the system will return an error). The system will automatically apply the coupon discount to the event. 

Note: All coupons have expiry dates associated with them, once the expiry date has been reached, the coupon can no longer be used. Some coupons can only be used a set number of times, or by identified registered users. 

Book / Sign-up

Book onto an event and receive a site account. You can use this to manage your bookings, access the latest information about Sub Region A as well as exclusive services and resources. 

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